Privacy Policy

Effective Date: [March 1, 2026]

Probiz Yazılım A.Ş. (“we”, “us”, or “our”) provides the Prokapp mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the App.

1. Information We Collect

When you use the App, we may collect and process the following categories of information:

Account and Login Information

• Company code / GUID
• Username
• Password
• User ID
• Session information
• Account-related profile information such as full name, email address, phone number, and group membership

Messaging and User Content

• Messages you send and receive within the App
• Conversation metadata, including participants, timestamps, and unread message counts
• Notification content and related metadata

Device and Technical Information

• Device token used for push notifications
• Device/platform information
• App version and build information
• Technical logs and diagnostic information necessary for service operation, security, and troubleshooting

2. How We Use Information

We use the information we collect to:

• authenticate users and provide secure access to the App
• enable account switching between authorized company accounts
• deliver in-app messaging and notification features
• send push notifications
• maintain user sessions and improve login continuity
• provide customer support and respond to issues
• maintain security, detect misuse, and prevent unauthorized access
• improve the App’s performance, reliability, and user experience
• comply with legal and regulatory obligations

3. Push Notifications

If you allow notifications on your device, we may use your device token to send push notifications related to:

• messages
• account activity
• system notifications
• operational updates

You can disable notifications at any time in your device settings.

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal grounds:

• performance of a contract
• legitimate interests in operating and securing the App
• compliance with legal obligations
• your consent, where required

5. Sharing of Information

We do not sell your personal information.

We may share information only in the following circumstances:

• with service providers and infrastructure providers that help us operate the App
• with affiliated companies or authorized corporate entities related to your account access
• where required by law, legal process, or regulatory request
• to protect the rights, safety, and security of our users, our services, or others
• in connection with a merger, acquisition, restructuring, or sale of assets

6. Data Retention

We retain personal data only for as long as necessary for:

• providing the App and its features
• maintaining security and audit records
• complying with contractual, legal, and regulatory obligations
• resolving disputes and enforcing our agreements

Retention periods may vary depending on the nature of the data and applicable legal requirements.

7. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• object to or restrict certain processing
• request portability of your data
• withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

The App is intended for authorized business and organizational use and is not directed to children. We do not knowingly collect personal information from children.

10. International Data Transfers

If personal data is transferred outside your jurisdiction, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable law.

11. Third-Party Services

The App may use third-party services such as:

• cloud hosting and infrastructure providers
• push notification and messaging services
• analytics, diagnostics, or crash reporting tools, if enabled

These third parties may process information on our behalf subject to their own privacy and security obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Effective Date” above and, where appropriate, provide additional notice.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Probiz Yazılım A.Ş.
Aşağı Öveçler Mh. 1314. Cd. No:39   ÇANKAYA/ANKARA
info@probizyazilim.com
+90 312 212 1931
+90 530 604 53 82
proka.tr

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.